FAQ

Frequently Asked Questions (FAQ) – SoftTravel.Agency

Flights

How can I change my password?

On the left menu, click Change Password.

Follow the instructions and click Submit.

A new password will be sent to your registered email address immediately.

How do I select my destination?
Simply enter the city name or IATA airport code in the destination field when searching for flights.

How can I modify or cancel a booking?
You can modify or cancel your booking at any time. Please note:

Changes and cancellations are subject to the airline’s fare rules, terms, and availability.

Log in to softtravel.agency, go to My Account, select your itinerary, and click Cancel. Provide a reason and submit your request.

Our customer service team will review the airline’s policy and inform you of the applicable conditions or fees.

In some cases, additional service fees may apply.

Where can I get my ticket after paying online?
Your e-ticket will be automatically issued. You can:

View and print it from the My Account section.

Receive it by email immediately after booking.

What if I cancel a booking I paid for online?
The refund amount (if applicable) will be returned to your account after deducting any airline penalties and service fees.

What if I did not receive my e-ticket after payment?
If you don’t receive your ticket within 24 hours, or if your flight is soon, please contact our support team immediately.

What is an electronic ticket (e-ticket)?
An e-ticket is the electronic version of a paper ticket, stored securely in the airline’s database. It eliminates the risk of losing paper tickets and makes check-in faster.

Benefits of e-tickets include:

No paper ticket required

Faster airport check-in

Easier changes and refunds

More secure and reliable than paper tickets

Do I need to carry a copy of my e-ticket receipt?
Yes. We recommend keeping a printed or digital copy along with your identification (Passport, Residency ID, or National ID).

Hotels

Do children receive discounted rates?
Policies vary by hotel. Where applicable, child discounts will automatically be applied during booking.

What does the total price include?
The displayed price includes:

The full cost of your selected room(s) for the chosen duration

SoftTravel.Agency service fees

Can I book over the telephone?
Yes. You may book directly on softtravel.agency or contact our customer service team for assistance.

Can I book without an email address?
Yes. If you do not have an email address, our customer service team can make a booking on your behalf.

Can I book on behalf of someone else?
Yes. You may book for friends, family, or colleagues.

Why did the hotel’s rate change since my last visit?
Hotel prices can vary depending on availability, demand, and currency fluctuations. However, once you confirm and pay for your booking, the price is locked and will not change.

Will my hotel room look exactly like the photo?
Room design, size, and furnishings may differ slightly from photos shown online. Hotels periodically update their interiors, so some details may vary.

How late can I check in?
Most hotels allow check-in any time on the scheduled date. For late arrivals (after midnight), contact the hotel directly to ensure your room is held.

How do I know if my hotel booking is confirmed?
After completing payment, you will receive:

A confirmation email with your hotel voucher and booking reference number

Access to your booking details via the My Account section on softtravel.agency

Do I need to re-confirm my booking?
No. Once you receive your confirmation email and voucher, your booking is secure.

What documents do I need at check-in?

Printed hotel voucher and confirmation email

A valid ID or credit card (for any incidental charges required by the hotel)

What payment methods are accepted?
We accept valid credit cards, debit cards, and cash (where available). Payments are processed securely with encryption to protect your details.

What if the hotel does not have my reservation?
Your booking is confirmed. Hotel guest details are typically sent 72 hours before arrival. Please contact our support team if you face any issues.

What if my arrival is delayed?
Most hotels hold reservations until 5:00 AM the following morning. For arrivals after midnight, contact the hotel or SoftTravel.Agency customer service to ensure your booking is protected.

How do I reach the hotel?
Your hotel voucher will include the address, phone number, and reference number. Transportation arrangements to/from the hotel are the guest’s responsibility.