Claims & Dispute Resolution

At SoftTravel.Agency, we value our customers and understand your concerns. If you wish to file a claim or dispute, please follow the steps below:

How to File a Claim

Send us an email with:

Your full name

Transaction reference number

A clear description of your dispute

Alternatively, you may call our support team to file or check the status of an existing dispute.

📌 Note: Claim resolutions typically take 24 to 48 hours to review and resolve.

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Avoiding Disputes

We make every effort to resolve inconveniences quickly and fairly. In the rare case that a claim is filed, we ensure it is handled within 48 hours to protect both our customers and partners.

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Fraud Detection & Prevention

Your security is our top priority. SoftTravel.Agency has implemented advanced systems and processes to detect, monitor, and prevent fraudulent transactions.

Fraud Prevention Measures

IP Address Verification – Cross-checking location with order details

Phone Verification – Calling the phone number provided on the order

Address Validation – Confirming billing and shipping addresses for the payment method used

AVS & CVV Checks – Investigating address verification (AVS) and card security code failures

High-Value Orders – Applying extra verification measures for larger transactions

By combining technology with manual review, we minimize risks and safeguard both our customers and business partners.

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